quality

Here’s How One Healthcare Network Developed a Successful Care Coordination Model

March 2, 2016
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Teri Sholder, chief quality officer at Kettering Health Network in Miamisburg, Ohio, recounts their efforts to define quality and to develop a care coordination model.  

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7 Ways the ACA Will Change How Your Hospital is Run

December 17, 2013
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Tony Leys of the Des Moines Register has produced a handy list that adequately summarizes the seven ways in which the Affordable Care Act is going to change how your hospital is run. We’ve covered many of these separately before, but this is a concise overview that ties a nice, big bow around most of […]

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Does Gender Play a Role in Provider Care?

October 24, 2013
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There are many battles being fought in healthcare today. We haven’t kept track of all of them necessarily, but going from memory, there are the obvious ones: the federal government vs. hospitals, physicians, and other healthcare professionals; physician extenders vs. physicians; physician practices vs. hospitals; healthcare executives vs. physicians… What are we missing? Oh, right. […]

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Viewing the Patient Experience as a Culture Change Rather than as a Campaign

September 13, 2013
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Does your organization view the patient experience as a campaign or is it a critical part of your culture? That question is derived from a quote by Patrick T. Ryan, chief executive officer of healthcare survey and consulting firm Press Ganey, as related to Jacqueline Fellows in a recent HealthLeaders Media article. It’s not enough, […]

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Using Care Guides Could Improve Patient Experience

May 17, 2013

Healthcare reform is bringing about many new and potentially revolutionary concepts that are designed to improve the quality of the patient experience. One of these concepts is gradually capturing the attention of the nation’s healthcare leaders, Maura Lerner of the Star Tribune reports. According to Lerner, care guides, an idea pioneered by Minnesota-based Allina Health, […]

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Walmart Experiments with New Healthcare Payment Model

April 25, 2013

“American healthcare is screwed up. It is a bizarre market where the prices that patients pay do not match the quality of care,” Shelly DuBois of CNNMoney observes, adding that there is nothing new about this assessment. The question is, why are the market prices so out of step with the quality of the provided […]

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A Tale of Two Letters (Part 1 of 2): AHA Challenges CMS’ Newly Proposed Patient Experience Survey

April 4, 2013

Editor’s Note: In the second half of March, the Centers for Medicaid and Medicare Services received two letters from influential voices in healthcare directly challenging recently proposed or enacted measures. The first challenge from the American Hospital Association regarding a new patient-experience survey is detailed below. The second challenge from the American Medical Association on […]

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Healthcare Work Environments Not Always Healthy

March 21, 2013

Is the work environment in your hospital safe for health professionals? We ask this after reading a particularly disturbing piece by Kevin B. O’Reilly at American Medical News. He writes, “The experience of working in American healthcare is being drained of joy and meaning amid a rising rate of occupational injuries, episodes of verbal abuse […]

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Working with Payers to Keep Patients Healthy

January 18, 2013

Are you a CEO who would like to see fewer patients using your hospital’s services? This is an interesting question and one that is addressed in an intriguing article by Philip Betbeze at HealthLeaders Media. Using Allen Weiss, MD, CEO of NCH Healthcare System in Naples, Fla., as his example, Betbeze asserts that most healthcare […]

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Study Says Patients Rarely Know About Medication Errors

January 17, 2013

When your organization makes a mistake with a patient’s medication, should you inform that patient about this mistake, even if it isn’t a harmful or life-threatening mistake? According to an article from Reuters, most hospitals err on the “no” side of this question and do not tell the patients about the mistake. The researchers behind […]

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