patient satisfaction

American Family Care: It’s All about the Patient

July 20, 2015
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Dr. Bruce Irwin, Founder and Chief Executive Officer, and Randy Johansen, President by Pete Fernbaugh Randy Johansen has been employed with American Family Care (AFC) for 22 years and has served as president for the last 10 years. He was employed at a for-profit hospital when Dr. Bruce Irwin, founder and chief executive officer of […]

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UCLA Health Radically Improves Patient Satisfaction Scores

December 4, 2014
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Dr. David T. Feinberg, president of UCLA Health System in Los Angeles, Calif., explains how the organization’s patient satisfaction scores rose from the 38th percentile to the 99th.  

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Dr. Deepak Kapoor Explains Importance of Patient Satisfaction to Modern Healthcare (Part 3 of 3)

August 27, 2014
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Dr. Deepak A. Kapoor, president of Advanced Urology Centers of New York, explains his passion for patient satisfaction and why it is vitally important to the culture of modern healthcare.  

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Advanced Urology Centers Develops New Method of Analyzing Patient Satisfaction (Part 2 of 3)

August 25, 2014
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Dr. Deepak A. Kapoor, president of Advanced Urology Centers of New York, discusses the results of the Press Ganey study into his organization’s patient satisfaction. He also explores the development of a new approach to mathematically analyzing patient satisfaction.  

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Advanced Urology Enhances Cultural Focus on Patient Satisfaction (Part 1 of 3)

August 18, 2014
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Dr. Deepak A. Kapoor, president of Advanced Urology Centers of New York, discusses the origins of his organization’s patient-satisfaction initiative and how their initial efforts to understand patient satisfaction came up short.  

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3 Technology Trends that are Revolutionizing Healthcare

January 22, 2014
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Most current healthcare IT news is consumed with the latest reports on electronic health records. But as Kaveh Safavi points out in InformationWeek Healthcare, there are other technologies with which healthcare has yet to fully grapple, such as Internet access, mobile technologies, and social networks. In fact, there are three technology trends that are driving […]

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Viewing the Patient Experience as a Culture Change Rather than as a Campaign

September 13, 2013
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Does your organization view the patient experience as a campaign or is it a critical part of your culture? That question is derived from a quote by Patrick T. Ryan, chief executive officer of healthcare survey and consulting firm Press Ganey, as related to Jacqueline Fellows in a recent HealthLeaders Media article. It’s not enough, […]

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Focusing on Outpatient Services to Improve the Patient Experience: Holy Redeemer Health System (Part 2 of 2)

September 12, 2013
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On Wednesday, we looked at how Holy Redeemer Health System was focusing more attention on its outpatient services as a means of improving the patient experience. We also looked at how the Holy Redeemer team has adopted a more imaginative, less scores-oriented approach to the patient experience. After defining what it meant by patient experience […]

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Focusing on Outpatient Services to Improve the Patient Experience: Holy Redeemer Health System (Part 1 of 2)

September 11, 2013
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One of healthcare reform’s goals is to focus provider attention on the entire continuum of care. This is a difficult change to bring about in an industry that has traditionally been fragmented and siloed. Perhaps this is why most providers think of the patient experience in terms of when the patient is actually in the […]

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Going Beyond HCAHPS to Measure the Patient Experience

September 10, 2013
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Hospitals are traditionally seen as a healthcare resource, rather than as a healthcare partner, observes Jacqueline Fellows in a recent article at HealthLeaders Media. What if healthcare consumers, however, started seeing hospitals as more than just the place to go when they were struck by illness, disease, or some other condition requiring medical attention? How […]

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