patient experience

St. Joseph Mercy Oakland Focused on Integrating Care through Technology

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Jack Weiner, PharmD, FACHE, President and Chief Executive Officer, St. Joseph Mercy Oakland Healthcare technology is advancing at a breathtaking pace, and while it provides an unprecedented level of data and insight, pulling all of the available information together in a way that informs total care of the patient is challenging to achieve. One hospital […]

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Saint Luke’s Health System Creates Unified System of Care

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Katherine A. Howell, RN, Senior Vice President, Chief Nurse Executive by Patricia Chaney Silos of care based on specialty have long been a trademark of the healthcare world. As more hospitals are merging to form larger systems, however, new models of care are needed to break down these silos and develop methods of care delivery […]

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Does RFID Tagging Help Hospitals Save Money?

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One hospital near Albany, N.Y., has seen annual savings upwards of hundreds of thousands of dollars after implementing a medical-equipment and patient tagging policy, reports Philip Betbeze of HealthLeaders Media. Ellis Medicine first started to zero in on efficiency and cost reduction in 2008 when it merged two community hospitals, “driving heavy volume to the […]

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Harnessing Physician Competition to Transform the Patient Experience

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Most healthcare leaders agree changing the culture is the most difficult aspect of transforming the patient experience at their respective organizations, writes Jacqueline Fellows at HealthLeaders Media, which is why some organizations have begun to take advantage of the competitive nature of physicians in order to implement that change. Mary Anna Sullivan, M.D., chief quality […]

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Viewing the Patient Experience as a Culture Change Rather than as a Campaign

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Does your organization view the patient experience as a campaign or is it a critical part of your culture? That question is derived from a quote by Patrick T. Ryan, chief executive officer of healthcare survey and consulting firm Press Ganey, as related to Jacqueline Fellows in a recent HealthLeaders Media article. It’s not enough, […]

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Focusing on Outpatient Services to Improve the Patient Experience: Holy Redeemer Health System (Part 2 of 2)

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On Wednesday, we looked at how Holy Redeemer Health System was focusing more attention on its outpatient services as a means of improving the patient experience. We also looked at how the Holy Redeemer team has adopted a more imaginative, less scores-oriented approach to the patient experience. After defining what it meant by patient experience […]

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Focusing on Outpatient Services to Improve the Patient Experience: Holy Redeemer Health System (Part 1 of 2)

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One of healthcare reform’s goals is to focus provider attention on the entire continuum of care. This is a difficult change to bring about in an industry that has traditionally been fragmented and siloed. Perhaps this is why most providers think of the patient experience in terms of when the patient is actually in the […]

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Going Beyond HCAHPS to Measure the Patient Experience

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Hospitals are traditionally seen as a healthcare resource, rather than as a healthcare partner, observes Jacqueline Fellows in a recent article at HealthLeaders Media. What if healthcare consumers, however, started seeing hospitals as more than just the place to go when they were struck by illness, disease, or some other condition requiring medical attention? How […]

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Patient Experience is Often Confused with Patient Satisfaction

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Based on a recent HealthLeaders Media survey, healthcare executives place patient experience and patient satisfaction as their highest priority. According to an article in the July/August issue of HealthLeaders magazine by Jacqueline Fellows, healthcare executives place experience and satisfaction ahead of clinical quality, cost reduction, and even the efficiency we spoke of last Thursday. The […]

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Using Care Guides Could Improve Patient Experience

Healthcare reform is bringing about many new and potentially revolutionary concepts that are designed to improve the quality of the patient experience. One of these concepts is gradually capturing the attention of the nation’s healthcare leaders, Maura Lerner of the Star Tribune reports. According to Lerner, care guides, an idea pioneered by Minnesota-based Allina Health, […]

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