Outpatient Services

Focusing on Outpatient Services to Improve the Patient Experience: Holy Redeemer Health System (Part 2 of 2)

September 12, 2013
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On Wednesday, we looked at how Holy Redeemer Health System was focusing more attention on its outpatient services as a means of improving the patient experience. We also looked at how the Holy Redeemer team has adopted a more imaginative, less scores-oriented approach to the patient experience. After defining what it meant by patient experience […]

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Focusing on Outpatient Services to Improve the Patient Experience: Holy Redeemer Health System (Part 1 of 2)

September 11, 2013
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One of healthcare reform’s goals is to focus provider attention on the entire continuum of care. This is a difficult change to bring about in an industry that has traditionally been fragmented and siloed. Perhaps this is why most providers think of the patient experience in terms of when the patient is actually in the […]

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Industry Survey Reveals Goals and Priorities of Healthcare Leaders (Part 2 of 2)

February 27, 2013

Yesterday, we looked at the first three areas of an Industry Survey conducted by HealthLeaders Media that examined several challenges and issues confronting healthcare leaders in 2013. Today, we look at the final three areas of that survey. The information below is based on an article written by Margaret Dick Tocknell. ****** Fourth, the greatest […]

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AHA and MedPac have major differences over “site-neutral” Medicare policy

November 5, 2012

There’s a post-election battle brewing between the American Hospital Association (AHA) and the  Medicare Payment Advisory Commission (MedPac) over a proposed “site-neutral” Medicare policy for reimbursements. At an Oct. 4, 2012, presentation titled “Addressing Medicare payment differences across settings: Ambulatory care services,” MedPac challenged the traditional manner in which patients are charged more for the […]

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St. Joseph’s Health System: Joe Randolph, Executive Vice President and COO

May 12, 2011

St. Joseph’s Health System is a large system of 14 acute care hospitals, plus home health agencies, hospice care, outpatient services, community clinics and the second largest Medical Practice Foundation in California. The system covers three diverse geographic regions: Northern California, Southern California, and West Texas/ Eastern New Mexico. This diversity has helped the hospital […]

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