There was a time when Menifee Valley Medical Center (MVMC) in Menifee, Calif., was struggling to improve its patient-satisfaction scores. “We were probably way in the cellar with our HCAHPS,” Gregory R. Padilla, administrator, said. Within seven months, however, the 84-bed MVMC, with a catchment area of approximately 150,000 people, staged a remarkable turnaround. “Now […]
