healthcare executive

Viewing the Patient Experience as a Culture Change Rather than as a Campaign

September 13, 2013
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Does your organization view the patient experience as a campaign or is it a critical part of your culture? That question is derived from a quote by Patrick T. Ryan, chief executive officer of healthcare survey and consulting firm Press Ganey, as related to Jacqueline Fellows in a recent HealthLeaders Media article. It’s not enough, […]

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