
One of healthcare reform’s goals is to focus provider attention on the entire continuum of care. This is a difficult change to bring about in an industry that has traditionally been fragmented and siloed. Perhaps this is why most providers think of the patient experience in terms of when the patient is actually in the […]
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Hospitals are traditionally seen as a healthcare resource, rather than as a healthcare partner, observes Jacqueline Fellows in a recent article at HealthLeaders Media. What if healthcare consumers, however, started seeing hospitals as more than just the place to go when they were struck by illness, disease, or some other condition requiring medical attention? How […]
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