culture

Here’s Valuable Advice from One Interim CEO on How to Manage a Hospital During a Leadership Transition

March 23, 2016
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Abner King, chief operating officer and interim chief executive officer at Steele Memorial Medical Center in Salmon, Idaho, discusses the challenges in managing a hospital during a leadership transition. He also recounts Steele’s success with its “Creating a Culture of Service Excellence” Initiative.      

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DaVita Benefits from Leadership of Chief Wisdom Officer

November 3, 2014
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Steve Priest, chief wisdom officer at DaVita Healthcare Partners, headquartered in Denver, Colo., explains how he and his Wisdom Team are the torchbearers for DaVita’s mission and values and how their fundamental responsibility is to advocate for a holistic human approach to the DaVita Village, rather than a business linear approach.

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WCGRH Culture Transformed by RESPECT Institute

June 18, 2014
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PODCAST : John L. Robertson, regional hospital administrator of West Central Georgia Regional Hospital in Columbus, explains how The RESPECT Institute, a program sponsored by Georgia’s Department of Behavioral Health and Developmental Disabilities, transformed not just WCGRH’s culture, but also his personal perspective on behavioral healthcare.

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Fitting Physicians into Your Organization’s Culture

October 31, 2013
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How do you prevent physician turnover at your organization, especially with our country’s raging physician-shortage crisis endangering operations? Well, there’s no simple answer, of course, but an article over at MDNews contains some insight as to why so many physicians and medical professionals are burnt out and looking to change jobs. Reporter Jennifer Webster cites […]

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Remembering the Second Victim (Part 3 of 3)

April 3, 2013

In our previous post, we continued our look at the second victim involved in an adverse event, the provider, and explored ways in which a healthcare organization can provide emotional support for those victims. But what are some of the barriers to that support? And what kind of a design can you institute for your […]

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Remembering the Second Victim (Part 2 of 3)

April 3, 2013

In our last posting, we began to look at the research behind the second victims of an adverse event at a healthcare organization. These second victims are, of course, the providers, Tami Swartz explains in the February 2013 issue of Patient Safety Monitor and reprinted on the HealthLeaders Media site. The research cited established that […]

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Remembering the Second Victim (Part 1 of 3)

April 3, 2013

Having open and transparent lines of communication between the leadership and staff at a healthcare organization is vitally important. To create a culture in which physicians, nurses, and housekeepers are afraid to report when something has gone wrong not only jeopardizes patient safety, but also impacts the overall quality of the organization’s care. This is […]

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