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RCRMC Trains Staff and Clinicians on Providing Quality Care

June 29, 2015
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Dr. Geoff Leung, chief of family medicine at Riverside County Regional Medical Center in Moreno Valley, Calif., explains the benefits of the Building Clinic Capacity for Quality (BCCQ) training program.  

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OakBend Rethinks Approach to Patient Engagement

June 24, 2015
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Joe Freudenberger, chief executive officer of OakBend Medical Center in Richmond, Texas, discusses the initiative that approached patient engagement in a way that empowered the patients and excited the clinicians.  

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MSHA Reduces NICU Intravenous Line Infections Significantly

June 17, 2015
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Lisa Carter, vice president and chief nursing officer at Mountain States Health Alliance (MSHA) in Johnson City, Tenn., reviews the initiative that led to a significant reduction in NICU intravenous line infections.  

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OSF Saint Anthony is Dedicated to Efficiency and Patient Satisfaction

June 3, 2015
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Karen Brown, vice president and chief operating officer for OSF Saint Anthony Medical Center in Rockford, Ill., recounts the ways in which her organization has created an efficient service level that accommodates high quality care and patient satisfaction.  

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Barry-Wehmiller Believes in People-Centered Healthcare Leadership

June 1, 2015
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Bob Chapman, chairman and chief executive officer of Barry-Wehmiller, which is headquartered in St. Louis, Mo., describes how his organization is showing hospitals and healthcare professionals how to build a better world through people-centered management practices.  

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RUMC Improves Patient Experience through Community Engagement

April 22, 2015
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Dr. Daniel J. Messina, PhD, president and chief executive officer of Richmond University Medical Center in Staten Island, N.Y., explains how his organization experienced a major upswing in patient experience and patient satisfaction scores by emphasizing community engagement.      

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Ivinson Memorial Places Priority on Process Improvement

April 14, 2015
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Doug Faus, president and chief executive officer of Ivinson Memorial Hospital in Laramie, Wyo., takes us through the various ways in which he and his team have made process improvement a priority under his leadership.  

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Holtz Children’s Hospital Realizes Importance of Communicating Culture to Community

January 8, 2015
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Steven Burghart, chief executive officer of Holtz Children’s Hospital and The Women’s Hospital, which are located at the University of Miami/Jackson Memorial Medical Center in Miami, Fla., stresses the importance of communicating an organization’s quality scores and culture not only to the leaders and care team, but also to the surrounding community.

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DIG Navigates Regulatory Standards Worldwide

September 16, 2014
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Dr. John A. Bennett, founder of Devon International Group (DIG) with U.S. headquarters in King of Prussia, Penn., describes the challenges of navigating healthcare regulations around the globe.  

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Winneshiek Medical Confronts Surgical Cancellation Rate

September 15, 2014
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Lisa M. Radtke, interim chief administrative officer, Dr. Robert Flinchbaugh, chief medical officer, and Curt Wymer, performance improvement engineer, at Winneshiek Medical Center in Decorah, Iowa, discuss the steps they took to confront a 15 percent surgical cancellation rate.  

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