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Performance Improvement Teams Unite UW Medicine as a System

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Comprised of Harborview Medical Center, the University of Washington Medical Center, Northwest Hospital and Medical Center, Valley Medical Center, UW Neighborhood Clinics, UW Physicians, UW School of Medicine, and Airlift Northwest, UW Medicine has a broad footprint within the Evergreen State. As the largest provider of charity care in the state, UW Medicine served 60,000 […]

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RUMC Transforms Patient Experience through Community Commitment

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After a series of losses, Richmond University Medical Center in Staten Island, N.Y., has made great strides in turning around its finances, patient-satisfaction scores, and community involvement. Many organizations discover that, along with improvements in efficiency, efforts to boost patient satisfaction and community outreach also improve finances. Daniel Messina, PhD, FACHE, LNHA, has been president […]

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Rice Memorial’s OB Stronger Thanks to TeamSTEPPS™

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Over the years, HCE has interviewed many executives, the majority of whom has found leadership and institutional success once they began adhering to a core principle: communication. Communication is the key to a successful hospital. As obvious as this principle may seem, however, it’s possible for a hospital or healthcare organization to have good communication, […]

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PCCN Forms Largest Pediatric Clinically Integrated Network in Arizona

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Shared savings. Population management. Risk. Physician leadership. These are the commonly heard buzzwords in the healthcare industry today, and more and more hospitals and healthcare systems are trying to implement the concepts behind these terms within their care-delivery models. Increasingly, hospitals and providers of adult medicine have looked to clinically integrated networks as a strategy […]

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Gramercy Strives to be a Cost-Effective Alternative within Healthcare

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Gramercy Surgery Center, a freestanding, Article 28 facility, was founded in 2006 by Katy R. Chiang, chief executive officer and president. It is operated and managed by Jeffrey Flynn, chief operating officer and administrator, who joined the center when it was established. Located in New York City, Gramercy is one of Manhattan’s leading multispecialty centers. […]

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Here’s Valuable Advice from One Interim CEO on How to Manage a Hospital During a Leadership Transition

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Abner King, chief operating officer and interim chief executive officer at Steele Memorial Medical Center in Salmon, Idaho, discusses the challenges in managing a hospital during a leadership transition. He also recounts Steele’s success with its “Creating a Culture of Service Excellence” Initiative.      

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Here’s How One Hospital Mastered Chronic Disease Management

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Mark Boucot, president and chief executive officer of Garrett Regional Medical Center in Oakland, Md., reviews the organization’s approach to managing chronic diseases and discusses how this initiative has opened the door to valuable partnerships.    

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Ameritas Keeps Pace with Constantly Changing Marketplace

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Hospitals and physicians aren’t the only ones that have spent the past few years adjusting to the Affordable Care Act. Payers have also had to change up their systems and business models to accommodate new rules and a new generation of consumers. Ameritas, which is headquartered in Lincoln, Neb., has adjusted to the reform marketplace […]

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Here’s How One Healthcare Network Developed a Successful Care Coordination Model

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Teri Sholder, chief quality officer at Kettering Health Network in Miamisburg, Ohio, recounts their efforts to define quality and to develop a care coordination model.  

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Ozarks Medical Center Focuses on How Patients Define Quality Care

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When Thomas Keller began his tenure as president and chief executive officer of Ozarks Medical Center in West Plains, Mo., on Feb. 17, 2014, he brought with him one simply worded question that would serve as the foundation of his first year: How does the patient define quality care? “One of the things hospitals always […]

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