adverse event

Remembering the Second Victim (Part 3 of 3)

April 3, 2013

In our previous post, we continued our look at the second victim involved in an adverse event, the provider, and explored ways in which a healthcare organization can provide emotional support for those victims. But what are some of the barriers to that support? And what kind of a design can you institute for your […]

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Remembering the Second Victim (Part 2 of 3)

April 3, 2013

In our last posting, we began to look at the research behind the second victims of an adverse event at a healthcare organization. These second victims are, of course, the providers, Tami Swartz explains in the February 2013 issue of Patient Safety Monitor and reprinted on the HealthLeaders Media site. The research cited established that […]

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Remembering the Second Victim (Part 1 of 3)

April 3, 2013

Having open and transparent lines of communication between the leadership and staff at a healthcare organization is vitally important. To create a culture in which physicians, nurses, and housekeepers are afraid to report when something has gone wrong not only jeopardizes patient safety, but also impacts the overall quality of the organization’s care. This is […]

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