Compliance

Advocate Lutheran is Making Progress on Key Initiatives

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Barbara Weber, chief operating officer at Advocate Lutheran General Hospital in Park Ridge, Ill., gives us an update on several patient-centered initiatives and explores the impact they’re having on the hospital as a whole.* These initiatives were originally covered in the May/June 2015 issue of HCE. The Feature Article on Advocate Lutheran can be found […]

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RCRMC Trains Staff and Clinicians on Providing Quality Care

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Dr. Geoff Leung, chief of family medicine at Riverside County Regional Medical Center in Moreno Valley, Calif., explains the benefits of the Building Clinic Capacity for Quality (BCCQ) training program.  

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OakBend Rethinks Approach to Patient Engagement

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Joe Freudenberger, chief executive officer of OakBend Medical Center in Richmond, Texas, discusses the initiative that approached patient engagement in a way that empowered the patients and excited the clinicians.  

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MSHA Reduces NICU Intravenous Line Infections Significantly

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Lisa Carter, vice president and chief nursing officer at Mountain States Health Alliance (MSHA) in Johnson City, Tenn., reviews the initiative that led to a significant reduction in NICU intravenous line infections.  

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OSF Saint Anthony is Dedicated to Efficiency and Patient Satisfaction

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Karen Brown, vice president and chief operating officer for OSF Saint Anthony Medical Center in Rockford, Ill., recounts the ways in which her organization has created an efficient service level that accommodates high quality care and patient satisfaction.  

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Barry-Wehmiller Believes in People-Centered Healthcare Leadership

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Bob Chapman, chairman and chief executive officer of Barry-Wehmiller, which is headquartered in St. Louis, Mo., describes how his organization is showing hospitals and healthcare professionals how to build a better world through people-centered management practices.  

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RUMC Improves Patient Experience through Community Engagement

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Dr. Daniel J. Messina, PhD, president and chief executive officer of Richmond University Medical Center in Staten Island, N.Y., explains how his organization experienced a major upswing in patient experience and patient satisfaction scores by emphasizing community engagement.      

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Ivinson Memorial Places Priority on Process Improvement

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Doug Faus, president and chief executive officer of Ivinson Memorial Hospital in Laramie, Wyo., takes us through the various ways in which he and his team have made process improvement a priority under his leadership.  

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Holtz Children’s Hospital Realizes Importance of Communicating Culture to Community

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Steven Burghart, chief executive officer of Holtz Children’s Hospital and The Women’s Hospital, which are located at the University of Miami/Jackson Memorial Medical Center in Miami, Fla., stresses the importance of communicating an organization’s quality scores and culture not only to the leaders and care team, but also to the surrounding community.

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JMMC Raises the Bar with the High Reliability Initiative

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Stuart E. Rosenberg, president and chief executive officer of Johnson Memorial Medical Center in Stafford Springs, Conn., discusses the High Reliability initiative and how it has transformed the culture of his organization.  

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